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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 2	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 3	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 4	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 5	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 6	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q58-Q63):

NEW QUESTION # 58
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. SOAP
B. RFC
C. OData
D. IDoc

Answer: A,C

NEW QUESTION # 59
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A. Activity planner
B. Ticket routing rules
C. Realignment runs
D. Maintenance plan

Answer: D

NEW QUESTION # 60
In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.

A. The warranty is not assigned to a registered product.
B. The warranty is expired.
C. The registered product is not assigned to an installed base.
D. The warranty is not assigned to an installed base.

Answer: A,C

NEW QUESTION # 61
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

A. Approval process for social media import run
B. Work distribution
C. Social media channel configuration
D. Scoping in the Configuration Workbench

Answer: B,C

NEW QUESTION # 62
Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

A. Set scoping ques-tions and outgoing email details in fine-tuning.
B. Create an account with the email address of the customer.
C. Set up service categories and service catalogs.
D. Create an email template for responses.
E. Configure the email address in the communication channel.

Answer: A,C,E

NEW QUESTION # 63
......

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Online C-C4H51-2405 Version & Testking C-C4H51-2405 Exam Questions

SAP C-C4H51-2405 Exam Syllabus Topics:

Testking C-C4H51-2405 Exam Questions | Latest C-C4H51-2405 Exam Notes

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q58-Q63):

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